Please note that the following does not apply to any of the assignments which are delivered inside companies and for which the cancellation policy agreed upon in the contract prevails. The following only applies to courses which are directly organised and coordinated by Hofstede Insights.

Open Courses/Open Programme Cancellation policy

(for instance Introduction to Cross-Cultural Management)

The start of a programme or certification is the day the first meeting is scheduled to take place live or virtual.

Cancellation notice should be sent by email to [email protected]

  • Cancellation received up to 20 days prior to the start of the course are eligible for a full refund of the balance payment.
  • Cancellation received from 19 days to 14 days prior to the start of the course are eligible for a 50% refund of the balance payment.
  • Cancellation received later than 13 days prior to the start of the course are not eligible for the refund of any fees.

We reserve the right to cancel a course/programme up to 2 weeks prior to the first day of the course/programme. We, however, strive to inform participants as soon as information is available. If a programme is cancelled by Hofstede Insights, the participant is eligible for a full refund of the training fee (this does not include airfare or any other associated costs).

Transfer registration to another course

The Participants in the open course and programmes have the possibility to transfer their registration to another course before the course starts, the transfer fee is 50 euros payable by credit card.

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CERTIFICATION PROGRAMME

(For Instance Certification programme in Intercultural Management and Organisational Culture)

The start of a programme or certification is the day the first meeting is scheduled to take place live or virtual.

Registration

Practitioner courses include a large quantity of pre-course work and/or pre-course webinar. We recommend registering at the latest 30 days before the course starts.

Cancellation

Cancellation notice should be sent by email to [email protected]

  • Cancellation received up to 30 days prior to the start of the certification course are eligible for a full refund of the balance payment.
  • Cancellation received from 29 days to 14 days prior to the start of the certification course are eligible for a 50% refund of the balance payment.
  • Cancellation received later than 13 days prior to the start of the certification course are not eligible for the refund of any fees.
Transfer registration to another course

The Participants in the Practitioner course have the possibility to transfer their registration to another course free of charge up to  42 days before the course starts. After that following policy applies:

  • Transfer request received 41 to 30 days prior to the start of the certification course is eligible for a 95% refund of the balance payment.
  • Transfer request from 29 days to 14 days prior to the start of the certification course is eligible for a 50% refund of the balance payment.
  • Transfer request later than 13 days prior to the start of the certification course is not eligible for the refund of any fees.

We reserve the right to cancel a course up to 1 week prior to the first day of the course. We, however, strive to inform participants as soon as information is available. If a course is cancelled by HQ, the participant is eligible for a full refund of the training fee (this does not include airfare or any other associated costs).

Split Payment

Split payment is available for selected programmes. A 100€ administration fee will be charged for each additional invoice.